Refund & Returns Policy

Refund & Return Policy for AromatherapyRollerSets.com

Last updated: 2nd of August 2024

At Aromatherapy Roller Sets, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.

Website Name: AromatherapyRollerSets.com
Business Name: Aromatherapy Roller Sets
Email: jeremiewebpro@gmail.com
Address: Koksijde, Belgium

Return Conditions

  1. Eligibility for Returns:
    • Products must be returned within 30 days of the receipt date.
    • Products must be unused, in their original packaging, and in the same condition as when you received them.
    • Proof of purchase is required for all returns.
  2. Non-Returnable Items:
    • Gift cards
    • Used or damaged items not due to our error

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at jeremiewebpro@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
    • Our customer service team will respond within 2 business days with further instructions.
  2. Prepare Your Return:
    • Ensure the product is securely packaged to prevent damage during transit.
    • Include a copy of the purchase receipt and any correspondence related to the return.
  3. Ship Your Return:
    • You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  1. Refund Method:
    • Refunds will be issued to the original method of payment.
    • Depending on your payment method, refunds may take up to 14 days to appear in your account.
  2. Partial Refunds:
    • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at jeremiewebpro@gmail.com with details of the issue.

Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, except when the return is due to our error.
  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us:

Aromatherapy Roller Sets
Email: jeremiewebpro@gmail.com
Address: Koksijde, Belgium

Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.


By purchasing from AromatherapyRollerSets.com, you acknowledge that you have read, understood, and agree to our Refunds and Returns Policy. We are committed to providing quality products and excellent customer service and appreciate your understanding and cooperation.